you have 30 days to return products purchased from our website after your shipment has been delivered. packages must be received by our shipping center at that 30 day mark.

we ask that all tags are still attached and the item(s) are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags, pet hairs, and mysterious smells. Any returned items must be in "sellable condition". All garments must be returned in their original packaging with the manufacturer tags attached. unaltered, undamaged and in the original packaging (of course the seal may be broken on the packaging). 

return requests are processed Monday- Friday 9AM-5PM ET.

any returns received more than 30 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

we offer FREE return shipping. 

DISCOUNTS AT 60% OR MORE ARE FINAL SALE, without exchange or return options. 

if you have difficulty with our return portal (see link below) you can email us at help@epoqueevolution.com and we will send you a return label to print. please send returns using our pre-paid return labels so that we can track your items. we cannot refund a lost return that was sent using a method other than our return labels. 

If your package is lost in transit, please reach out to us right away at help@epoqueevolution.com all shipments delivered to the correct shipping address on order are no longer the responsibility of époque évolution. we cannot be held responsible for lost or stolen packages after delivery. 

timing: once your return has been received at our warehouse, it will be processed in a timely manner*. please note that return can take 5-10 business days for the amount to appear on your credit card statement. your refund can only be credited back to the original form of payment. we'll send you an email when our team has processed your refund so you know it's on the way. 

*delays are to be expected during sales periods and the Holidays.

returns will be monitored to identify potential misuse or abuse of our return policies. if such abuse is determined, we reserve the right to refuse service and or refunds to anyone. 

we can't wait for you to get your époque évolution package! while you are eagerly waiting for us to write you a note and slip that killer piece in the mail to you... a few notes on our policy.

all US and Canada orders over $150 include FREE STANDARD SHIPPING! (3-5 days).

all orders under $150, shipping cost is a flat rate of $9 USD. all orders are shipped UPS, and will ship in 1-3 days. we cannot guarantee a faster delivery. we ship Monday - Friday from 9-5.

orders placed before 12:00 PM (EASTERN TIME) will ship out same day, orders placed after 12:00 PM will ship out the following day.